SHIPPING AND RETURNS POLICY

All our products are stored in our facilities, so the merchandise will be ready to be shipped immediately after you place your order. Once we receive payment confirmation, we will proceed to manage the shipment of your selected products.

Shipping to Peninsular Spain, Balearic Islands and Peninsular Portugal

We do not ship to the Canary Islands, Ceuta, or Melilla.

If your order is €55 or more, shipping will be free. For smaller orders, please refer to the indicative price table at the bottom of the page. The final and binding shipping cost will be indicated in the last step of the purchase process. The estimated delivery time is between 24 and 48 hours. These times are approximate, and we cannot guarantee their fulfillment, although we do try to ensure that transport companies adhere to them.

Returns

You have 30 calendar days from the receipt of the order to request a return.

• Returns due to manufacturing defects: These are completely free. Our agency will pick up the product from your home at no cost. Manufacturing defects include, among others:
  • Original electrical or electronic failures (product does not turn on or loses connection).
  • Structural or mechanical problems from first use (loose parts, internal breakages, mechanisms that do not work).
  • Obvious manufacturing defects in finishes (poorly finished stitching, deformations, poorly assembled parts).
  • Missing or incorrectly installed components from the factory.
• Returns due to withdrawal: If you decide to return a product without a manufacturing defect, the Customer must bear the direct costs of the return. These costs will be duly informed and will appear expressly itemized on the corresponding invoice. The amount will be deducted from the refund, and the Customer expressly authorizes this compensation. The refund of the remaining amount will be made by the same payment method used in the initial transaction.

For more information on the possibility of returns due to manufacturing defects or withdrawal, please consult the "Warranties" and "Right of Withdrawal" sections available at the following link Purchase Conditions.

Additional Information

Newskill is not responsible for delays caused by transport companies or production incidents. We will inform you as soon as possible in case of any delay.

We recommend keeping the original packaging for at least 30 days from receipt to facilitate any processing or return.

If you detect any damage at the time of delivery, please indicate it on the carrier's delivery note and/or notify us within 24-48 hours so we can offer you a quick solution.

If you receive a product damaged during transport, and the damage is apparent, you must indicate it on the carrier's delivery note and contact us within the first 24 hours. In any case, you must report any damage within the legal period of seven (7) days from receipt.