Purchase Conditions

HOLDER IDENTIFICATION DATA

These General Terms and Conditions of Contract regulate the terms of purchase of the different products offered on our Website newskillgaming.com (hereinafter, the "WEBSITE") owned by:

Holder: NEW ALTERNATIVE TECHNOLOGIES, S.L.U. (hereinafter, "NAT").

Tax ID: B-73869018.

Registered address: Avenida de Suiza nº 9, Polígono Industrial de Alhama de Murcia (30840) Alhama de Murcia (Murcia) Spain.

Commercial Registry of Murcia, Volume 3081, folio 211, page MU-85916.

 

GENERAL TERMS AND CONDITIONS OF CONTRACT APPLICABLE TO THE TERRITORY OF SPAIN

APPLICABLE REGULATIONS

Law 7/1998, of April 13, on general conditions of contract.

Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Law 34/2002, of July 11, on information society services and electronic commerce.

Directive 2000/31/EC of the European Parliament and of the Council, of June 8, 2000.

PURPOSE

It will be an essential requirement to read and accept the General Terms and Conditions of Contract (hereinafter, "GTC") prior to the purchase of any product through the Website.

For the purposes of this contract, "Consumer" or "Customer" shall mean, indistinctly: a natural or legal person acting outside the scope of a business or professional activity. That is, who participates in consumer relations for private purposes, contracting goods and services offered by PcComponentes as the final recipient, without incorporating them, either directly or indirectly, into production, commercialization or provision processes to third parties.

Consumers who make purchases on the Website fully accept these GTC and will be bound by them, as if they were written at the time of contracting/purchase.

NAT reserves the right to modify the GTC at any time and without prior notice. The GTC will always be accessible from the website for consultation or printing.

The prices and sales conditions are for informational purposes and may be modified due to market fluctuations. Placing an order implies conformity with the offered price and with the general conditions in force at that time.

Once the order has been formalized, the purchase will be understood as completed with all applicable legal guarantees.

Spanish will be the language used to formalize the contract. The electronic document that formalizes the contract will be archived, and the consumer will have access to it in their client area.

NAT reserves the right to deny or suspend access to the Website services for breach of contractual good faith, legislative breach, breach of these GTC, and in cases of fraud.

PURCHASE PROCESS

To make a purchase on the Website, the process to follow will be:

1. Select the desired product on the Website.

2. Click on "Add to cart". In the upper right corner, you can access "Your cart" where the Consumer can view the selected products "View items in your cart".

3. Once the product selection is complete, it will be necessary to click on "Order".

4. Promotional code. If you have a promotional code, you can insert it in the "Promotional code" field and the final purchase price will appear after applying the discount associated with the promotional code.

5. Step 1: To process the purchase, the Consumer must log in and accept the Privacy Policy. If the Consumer is not registered on the Website, they must create an account in the "Create Account" section. It is also possible to log in with your Amazon account.

6. Step 2: If you wish to modify the delivery and billing address, you must indicate it in the second step "Addresses". You can select a different billing address from the delivery address by clicking on the "The billing address differs from the shipping address" section.

7. Step 3: The identification data of the transport company responsible for managing the delivery of your order will appear.

8. Step 4: Select payment method.

9. View order summary. In the "View details" section you can review the details of your order.

10. Accept these General Terms and Conditions of Contract and click on "Pay now and finish".

11. Once the purchase process is complete, the customer will automatically receive an email containing the order details, these conditions, and the withdrawal form.

SHIPMENTS

Products sold by NAT are offered within the limits of available stock and subject to product availability in-store or in the warehouse.

The estimated delivery time ranges from 24 to 48 hours. These times are approximate, and we cannot guarantee their fulfillment, although efforts are made to ensure that transport companies comply with them.

The Customer is invited to check the conformity of the Products upon delivery, as well as any apparent defects or damage, notifying customer service as soon as possible, attaching photographs of the condition of the product and packaging.

If you receive a product damaged by transport, it is advisable to contact us within the first 24 hours and, in any case, you must report the damages within the legal period of seven (7) days from receipt.

The Customer is solely responsible in case of non-delivery due to error or lack of information in the address provided.

GEOGRAPHICAL LIMITS

NAT will only deliver in Peninsular Spain and Portugal, and the Balearic Islands.

No sales or deliveries are made to the Canary Islands, Ceuta, or Melilla.

SHIPPING COSTS

Shipping costs will be free for orders equal to or greater than 55 euros.

For orders under 55 euros, you can find additional information on shipping costs at the following link:

Shipping and Returns Conditions

SHIPPING CONDITIONS

The Customer must select shipment to the postal address designated in the order form; it cannot correspond to a post office box or public places, such as public roads, squares, stations, airports, or similar.

- Home delivery.

The customer must include, as a necessary requirement, the delivery address and the billing address. The delivery person will contact you by phone if delivery cannot be made. Two delivery attempts will be made, and then the order will be returned to the factory.

NAT delivers orders throughout the Peninsula (Spain and Portugal) and the Balearic Islands. No deliveries will be made to the Canary Islands, Ceuta, and Melilla. NAT reserves the right not to deliver products if the address is not complete and correct, or if delivery is requested in the Canary Islands, Ceuta, and Melilla.

In general, the order will be delivered to the address indicated by the consumer. However, in exceptional cases, items that due to their volume, weight or delivery conditions (ceiling height, elevator, narrow spaces, etc.) cannot be delivered to your home by the delivery person, may be delivered to the consumer at street level. If the customer does not wish to receive the order at street level, they can reject it free of charge.

PRICES

Product prices are always shown in euros and include VAT, as well as any other applicable taxes, being those in force and legally applicable at that time.

The selling prices of the published products do not include the cost of the shipping service. The shipping service is borne by the consumer and will be added, where applicable, to the total amount of the order, these being identified independently before the sale is confirmed.

Within legal limits, if NAT identifies a manifest error in the price of any of the products published on the website, it will immediately inform the customer and NAT will proceed with the corresponding price rectification through the Website and the cancellation of the order. If the customer wishes to make the purchase again, they can do so by accessing the product publication. In these cases, NAT will not be responsible for computer, manual or automated errors that cause a substantial alteration in the price of a product sold on the Website that is manifestly lower for a minimally informed consumer than the reasonable market price, insofar as it is considered an act of bad faith on the part of the consumer.

NAT expressly reserves the right to modify product prices on the Website at any time, without prior notice. However, in any case, the current rates indicated on the Website at the time of the corresponding order will apply. In the case of an offer, the price is not reserved by adding it to the cart; the customer must finalize the purchase to take advantage of the offer.

All information regarding price, products, specifications, promotional campaigns, and services may be changed at any time by NAT. If you have made a purchase and have the receipt, you can request an electronic invoice by contacting NAT through the following link Contact indicating the order number, date, and amount of the transaction, and we will send you a copy of the invoice by email.

Invoices for orders can be downloaded from our website by logging into the User profile through which the order was placed. Within approximately 24 hours after the order is shipped, the invoice will be available in the order history.

PRE-ORDER PRODUCT CONDITIONS

Pre-order conditions only apply to products that have not yet been released on the market and are expressly designated with the "Pre-order" label by NAT. Pre-order will not apply to products that are not explicitly mentioned, nor to products that have already been released.

The pre-order price is fixed and will not be subject to modifications by NAT.

On the product launch day indicated on the Website, NAT will process the shipment of pre-ordered products. The customer may withdraw from the contract within thirty days from delivery in accordance with the provisions of the "Right of Withdrawal" section of these GTC. In case of a delay in the launch date due to force majeure or causes not attributable to NAT, customers will be informed by email and provided with a new date, and customers will be entitled to terminate the contract if the new proposed date does not suit their interests.

PAYMENT METHODS

NAT offers the customer the following payment methods:

• Credit/debit card
• PayPal
• Aplazame
• Klarna

Credit/debit card
Card payments are processed through Shopify Payments, Shopify Inc.'s payment processing service. Accepted cards are: Visa, Mastercard, American Express, Maestro, and UnionPay. Payments via Apple Pay, Google Pay, and Klarna are also accepted.
NAT does not process card number data provided by the customer through the payment gateway.

Aplazame
NAT does not provide financing services. All financing services are offered by third parties. Wizink Bank S.A.U. (Aplazame): https://aplazame.com/ We recommend that customers review the legal conditions before contracting their services. NAT is not responsible for this service.

PayPal
The owner of this payment system is PayPal Holdings, Inc. Additional information: https://www.paypal.com/es/legalhub/useragreement-full

FEES, TAXES AND CUSTOMS DUTIES

● Peninsula and Balearic Islands

The R.R.P. (recommended retail price) of items with shipping addresses to the Peninsula and Balearic Islands includes 21% VAT.

ORDER CANCELLATION

Order cancellations that involve a refund of the payment to the customer via bank transfer will have a maximum period of thirty (30) days for administrative procedures, although we try to ensure that the period does not exceed seven (7) days.

Before receiving the order, the Customer can request the cancellation of the order through the Contact form. If the order is in the acceptance or preparation phase, NAT will process an automatic refund. If the order is in transit, a return order will be given to the transport agency and, once the product is received at NAT's facilities, a full refund will be processed in favor of the customer.

RIGHT OF WITHDRAWAL

In case of withdrawal, the consumer will bear the direct costs of return, which will be deducted from the refund.

NAT will assume the return costs only in case of manufacturing defect. Manufacturing defects are considered to be:

• Electrical or electronic failures from the origin.
• Structural or mechanical problems from first use (loose parts, internal breakages, non-functioning mechanisms).
• Obvious defective finishes (poorly finished seams, deformations, incorrectly assembled parts).
• Missing or incorrectly assembled components from the factory.

In these cases, collection will be free of charge.

The refund will be made once the condition of the merchandise has been checked and within a maximum of fourteen days from the effective receipt of the withdrawal request or from the time NAT becomes aware of the product's shipment.

NAT may reject the refund if the product does not meet the required return conditions.

The customer must return the merchandise in its original, undamaged condition and with its packaging protected.

NAT informs that the Revised Text of the General Law for the Defense of Consumers and Users ("TRLCU") establishes several options for exercising the right of withdrawal. Among them, it contemplates the possibility of doing so by filling out a form online. In order to shorten the times and for the consumer to be able to make the return comfortably and without delay, NAT advises you to use this option and fill out the withdrawal form.

In accordance with current legislation, the contract entered into may be canceled, without the need to justify such a decision and without any penalty, within a period of 30 calendar days from the receipt of the merchandise by the customer; except for spare parts, which are not subject to withdrawal or return, except in the case of a defective product or an error in shipment on our part. NAT makes the withdrawal form available to the consumer.

The consumer will only be responsible for the decrease in value of the goods resulting from handling them differently from what is necessary to establish their nature, characteristics, or functioning.

The right of withdrawal will not apply to contracts that refer to:

a. The provision of services, once the service has been fully executed, and if the contract imposes a payment obligation on the consumer, when the execution has begun, with the prior express consent of the consumer and with their knowledge that, once the entrepreneur has fully executed the contract, they will have lost their right of withdrawal.

b. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.

c. The supply of goods made to the consumer's specifications or clearly personalized.

d. The supply of goods that may deteriorate or expire quickly.

e. The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

f. The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

g. The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and that cannot be delivered before 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.

h. Contracts where the consumer has specifically requested the entrepreneur to visit them to carry out urgent repair or maintenance operations; if, during that visit, the entrepreneur provides services in addition to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to those additional services or goods.

i. The supply of sealed audio or video recordings or sealed computer software that have been unsealed by the consumer after delivery.

j. The supply of daily newspapers, periodical publications or magazines, with the exception of subscription contracts for the supply of such publications.

k. Contracts concluded through public auctions.

l. The supply of accommodation services for purposes other than residential, transport of goods, car rental, catering, or services related to leisure activities, if the contracts provide for a specific date or period of performance.

m. The supply of digital content not provided on a tangible medium when execution has begun and, if the contract imposes a payment obligation on the consumer, when the following conditions are met:

1. The consumer has given their prior express consent to begin execution during the withdrawal period.

2. The consumer has acknowledged that, consequently, they lose their right of withdrawal; and.

3. The business owner has provided a confirmation in accordance with article 98.7 or article 99.2 of the Revised General Law for the Defense of Consumers and Users (TRLCU).

Once we receive the product(s), we will refund your money using the payment method you used:

● If you paid by card, the refund will be credited to your account within 48 to 72 hours.

● If you paid by financing, we will proceed to manage the total or partial cancellation of the financed amount with the financial institution, as appropriate.

● Paypal. NAT will issue a refund order through the chosen payment system.

In case of withdrawal, NAT will refund all payments made for your order, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method different from the least expensive ordinary delivery method we offer) and the limits established in this paragraph. The refund of the purchase amount will be made once the condition of the merchandise has been checked and, in any case, within a maximum of fourteen (14) calendar days from the effective receipt of the withdrawal request. If the Customer returns the item through a shipping company of their choice, the fourteen (14) day period will begin to run from the moment NAT becomes aware of the shipment of the merchandise or, failing that, from the receipt of the item.

For orders returned due to withdrawal without a factory defect, the consumer and user will bear the direct costs of return (transport costs) of the products subject to the right of withdrawal.

These costs will be duly informed and will appear expressly itemized in the corresponding invoice. The amount will be deducted from the refund, and the Customer expressly authorizes said compensation. The refund of the remaining amount will be made by the same payment method used in the initial transaction.

NAT will check the suitability of the returned product in its warehouse, reserving the right not to issue a refund if it detects that the product does not comply with the requirements specified in these GTC.

NAT recommends that its Users keep the original packaging of the products for at least 30 days from the receipt of the order in order to use it in cases of withdrawal.

*Return of products with gift or promotion: the complete return (complete pack or item + gift) will be mandatory in order to proceed with the refund. In the case of products that include game download codes, it will be a requirement that the code has not been downloaded to proceed with the full refund. If it has been downloaded, the amount of the game will be deducted from the total to be refunded.

Digital content: The return by withdrawal will only be applicable if the product code has not yet been discovered or downloaded.

In order to avoid any type of damage during shipping, all merchandise must be returned in its original conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item.

 

WARRANTIES

In accordance with current regulations, all new products sold on the Website – purchased from January 1, 2022 – are guaranteed against manufacturing defects for a period of three (3) years from the date of delivery.

Second-hand products labeled as "Refurbished" have a legal warranty period of one year.

In the case of a defective product, NAT will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, these procedures being free of charge for the consumer. The shipping of a defective product for repair or replacement will be free of charge for the customer provided that the defect is covered by the warranty.

The warranty does not cover defects caused by incorrect use of the product and/or manipulation of the same other than what is necessary to establish its nature, characteristics or operation. In these cases, the consumer must bear the cost of its repair. Therefore, the following are excluded from the warranty:

● Defects and damage caused by external events, accidents, mainly electrical accidents, by wear and tear and by use not in accordance with the product instructions or those given by NAT.

 ● Products modified or repaired by the customer or any other person not authorized by NAT, as well as products that are subject to a specific support contract.

 ● Incorrect software/hardware configuration, by the customer, of equipment, component or peripheral. 

 ● Incorrect software/hardware configuration or breakdown in equipment caused by a component not supplied by NAT and incorporated by the customer.

 ● Computer virus infection, by the customer, in equipment, hard drives or driver diskettes or additional software.

Unless proven otherwise, products will be understood to be in conformity when they meet the requirements established by Article 115 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

To process a product warranty, please contact NAT through the following form Contact and follow the instructions of NAT's customer service staff.

In the event that the product is exempt from warranty for legally established reasons, NAT will inform the consumer about the possibility of requesting a quote. After the quote is issued – previously requested by the customer –, if the customer rejects it, the costs of preparation will be borne by them in accordance with Royal Decree 58/1988, of January 29, on the protection of consumer rights in the repair service of household appliances.

Before proposing a solution to remedy a lack of conformity of your product, we inform you that you have the right to choose between repair and replacement. If you choose repair and it is carried out within the legal warranty period to bring the product into conformity, this warranty period will be extended, once only, by an additional 12 months on the repaired part.

This provision applies to sales contracts concluded from July 31, 2026, within the framework of Directive (EU) 2024/1799, which amends Directive (EU) 2019/771.

 

Rates:

The following table shows estimated repair prices for "monitor" products; the final amount will be confirmed during the contact process with our Customer Service team. If your repair request is for other types of products, we will indicate the applicable rate directly during that contact, through the Contact form.

Level	Price (VAT included)	Description
Level 1	€27.95	Replacement of external accessories (charger, stand, cables) and initial review with testing.
Level 2	€41.95	Intermediate repairs: replacement of LCD cover or LCD flex cable.
Level 3	€53.95	Advanced repairs: replacement of motherboard or complete LCD panel.

Shipping: €4.99 per leg.

 

Reference table

Type of repair	Price (VAT included)
Accessory replacement (charger, stand, cables)	€27.95
Review and testing	€27.95
LCD cover replacement	€41.95
LCD flex replacement	€41.95
Motherboard replacement	€53.95
LCD replacement	€53.95

 

CUSTOMER SERVICE AND AFTER-SALES SERVICE

You can address any questions, suggestions, or after-sales inquiries in writing through the online form Contact.

NAT makes complaint forms available to users upon request. To request a complaint form, please send your request via the Contact form.

 

DATA PROTECTION

All information regarding the processing of personal data is available at the following link Privacy Policy.

 

PRIVATE COPY LEVY SYSTEM

Pursuant to Royal Decree-Law 12/2017 of July 3, which amends the revised text of the Intellectual Property Law, approved by Royal Legislative Decree 1/1996 of April 12, regarding the equitable compensation system for private copying, NEW ALTERNATIVE TECHNOLOGIES, S.L.U. will have to charge, where appropriate, a levy for the sale of those non-typographic products or devices offered for sale on the Website that, exclusively intended for private, non-professional, or non-business use, reproduce works (books or similar publications, phonograms, and videograms) owned by third parties (publishers, phonogram and videogram producers, performing artists...).

Notwithstanding the foregoing, the existence of a system of exemption and reimbursement of the payment of these compensations is reported, which is regulated in the new art. 25, points 7 and 8 of the Intellectual Property Law, modified by the aforementioned Royal Decree-Law 12/2017, which regulates the manner and requirements to justify the right to reimbursement for those natural and legal persons exempted by law and/or those who, without being exempted, have demonstrated that the acquired product is intended for exclusively professional use or for export or intra-community delivery.

In this regard, those companies, professionals, self-employed individuals, and public bodies exempted as indicated must obligatorily prove to NAT, by means of the certificates established in the Royal Decree-Law, that they fall within the scope of levy exemption in order to legally apply them.

More information at the following link: http://www.boe.es/boe/dias/2017/07/04/pdfs/BOE-A-2017-7718.pdf

 

Out-of-court dispute resolution

This company rejects the possibility of submitting the resolution of any disputes that may arise in consumer matters to conciliation and/or arbitration that may be offered by any competent body in the matter. Likewise, it is confirmed that NAT is not adhered to the consumer dispute resolution system.

In compliance with the provisions of art. 7 of Royal Decree 713/2024 of July 23, which approves the Regulation governing the consumer arbitration system, and art. 40 of Law 7/2017 of November 2, which incorporates into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, on alternative dispute resolution for consumer disputes, it is hereby informed that the competent body to hear claims is the Consumer Arbitration Board in whose territorial area the consumer resides. If the consumer resides in a European Union member state other than Spain, it is informed that the competent body to hear claims is the Consumer Arbitration Board of the Region of Murcia, located at Ronda de Levante, 11, 3rd Floor, CP 30008, Murcia, with website https://consumo.carm.es and email address for contact juntaarbitral@listas.carm.es

Applicable law and jurisdiction

These General Terms and Conditions of Contract are governed by common Spanish law. For the resolution of any disputes that may arise, the parties submit to the courts and tribunals of the Consumer's domicile.