Purchase Conditions

HOLDER IDENTIFICATION DATA

These General Terms and Conditions of Contract regulate the conditions for purchasing different products offered on our Website newskillgaming.com (hereinafter, the “WEBSITE”) owned by:

Holder: NEW ALTERNATIVE TECHNOLOGIES, S.L.U. (hereinafter, “NAT”).

C.I.F: B-73869018.

Registered office: Avenida de Suiza nº 9, Polígono Industrial de Alhama de Murcia (30840) Alhama de Murcia (Murcia) Spain.

Mercantile Registry of Murcia, Volume 3081, folio 211, sheet MU-85916.

 Contact: https://www.newskillgaming.com/es/contactenos

 

GENERAL TERMS AND CONDITIONS OF CONTRACT APPLICABLE TO THE TERRITORY OF SPAIN

APPLICABLE REGULATIONS

Law 7/1998, of April 13, on general conditions of contract.

Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Law 34/2002, of July 11, on information society services and electronic commerce.

Directive 2000/31/EC of the European Parliament and of the Council, of June 8, 2000.

PURPOSE

It will be an essential requirement to read and accept the General Terms and Conditions of Contract (hereinafter, "GTC") prior to the purchase of any product through the Website.

For the purposes of this contract, "Consumer" or "Customer" shall mean, interchangeably: a natural or legal person acting outside the scope of a business or professional activity. That is, one who participates in consumer relations for private purposes, contracting goods and services offered by PcComponentes as the final recipient, without incorporating them, either directly or indirectly, into production, marketing or provision processes to third parties.

Consumers who make purchases on the Website fully accept these GTC and will be bound by them, as if they were written at the time of contracting/purchase.

NAT reserves the right to modify the GTC at any time and without prior notice. The GTC will always be accessible from the website for consultation or printing.

Prices and sales conditions are for informational purposes and may be modified due to market fluctuations. Placing an order implies conformity with the offered price and with the general conditions in force at that time.

Once the order is placed, the purchase will be considered perfected with all applicable legal guarantees.

Spanish will be the language used to formalize the contract. The electronic document formalizing the contract will be archived and the consumer will have access to it in their customer area.

NAT reserves the right to deny or suspend access to the Website's services for breach of contractual good faith, legislative non-compliance, non-compliance with these GTC, and in cases of fraud.

PURCHASE PROCESS

To make a purchase on the Website, the process to follow will be as follows:

1. Select the desired product on the Website.

2. Click on "Add to cart". In the upper right corner, you can access "Your cart" where the Consumer can view the selected products "View items in your cart".

3. Once the product selection is complete, it will be necessary to click on "Order".

4. Promotional code. If you have a promotional code, you can insert it in the "Promotional code" field and the final purchase price will appear after applying the discount associated with the promotional code.

5. Step 1: To process the purchase, the Consumer must log in and accept the Privacy Policy. If the Consumer is not registered on the Website, they must create an account in the "Create Account" section. It is also possible to log in with your Amazon account.

6. Step 2: If you wish to modify the delivery and billing address, you must indicate it in the second step, "Addresses". You can select a billing address different from the delivery address by clicking on the "Billing address differs from shipping address" section.

7. Step 3: The identification data of the transport company in charge of managing the delivery of your order will appear.

8. Step 4: Select payment method.

9. View order summary. In the "View details" section, you can review your order details.

10. Accept these General Terms and Conditions of Contract and click on "Pay now and finish".

11. Once the purchase process is complete, the customer will automatically receive an email containing the order details, these conditions, and the withdrawal form.

 

SHIPPING

Products sold by NAT are offered within the limits of available stock and subject to the availability of Products in store or warehouse.

The estimated delivery time ranges between 24 and 48 hours. These times are indicative and we cannot guarantee their fulfillment, although transport companies strive to meet them.

The Customer is invited to check the conformity of the Products, as well as any apparent defects or damage, at the time of delivery, notifying customer service as soon as possible, along with photographs of the product's condition and packaging.

If you receive a product damaged by transport, it is advisable to contact us within the first 24 hours and, in any case, you must communicate the damage within the legal period of seven (7) days from receipt.

The Customer is solely responsible in case of non-delivery due to error or absence of information in the provided address.

 

GEOGRAPHIC LIMITS

NAT will only deliver in mainland Spain and Portugal and the Balearic Islands.

 No sales or deliveries are made to the Canary Islands, Ceuta or Melilla.

 

SHIPPING COSTS

Shipping costs will be free for orders of 55 euros or more.

For orders under 55 euros, you can find additional information on shipping costs at the following link:

Shipping and Returns Conditions

SHIPPING CONDITIONS

The Customer must select shipment to the postal address designated in the order form; it cannot correspond to a post office box or public places, such as public roads, squares, stations, airports or similar.

 - Home delivery. 

 The customer must include, as a necessary requirement, the delivery address and the billing address. The delivery person will contact you by phone if they are unable to make the delivery. Two delivery attempts will be made, and then the order will be returned to the factory. 

NAT delivers orders throughout the Peninsula (Spain and Portugal) and the Balearic Islands. No deliveries will be made to the Canary Islands, Ceuta and Melilla. NAT reserves the right not to deliver products if the complete and correct address is not provided, or if delivery is requested in the Canary Islands, Ceuta and Melilla.

In general, the order will be delivered to the address indicated by the consumer. However, in exceptional cases, items that due to their volume, weight or delivery conditions (ceiling height, elevator, narrow spaces, etc.) cannot be delivered to your home by the delivery person, may be delivered to the consumer at street level. If the customer does not wish to receive the order at street level, they can reject it free of charge.

 

PRICES

Product prices are always shown in euros and include VAT, as well as any other applicable taxes, being those in force and legally applicable at that time.

The selling prices of the published products do not include the cost of the shipping service. The shipping service is at the consumer's expense and will be added, whenever applicable, to the total amount of the order, these being identified independently before the sale is confirmed.

Within legal limits, should NAT identify a manifest error in the price of any product published on the website, it will immediately inform the customer and NAT will proceed with the corresponding price correction via the Website and the cancellation of the order. If the customer wishes to make the purchase again, they may do so by accessing the product listing. In such cases, NAT will not be responsible for any IT, manual, or automated error that causes a substantial alteration in the price of a product sold on the Website that is manifestly lower for a minimally informed consumer than the reasonable market price, as this is considered an act of bad faith by the consumer.

NAT expressly reserves the right to modify product prices on the Website at any time, without prior notice. However, in any case, the current rates indicated on the Website at the time of placing the corresponding order will apply. If it is an offer, the price is not reserved by adding it to the cart; the customer must formalize the purchase to enjoy the offer.

All information regarding price, products, specifications, promotional campaigns, and services may be changed at any time by NAT. If you have made a purchase and have the receipt, you can request an electronic invoice by contacting NAT via the following link Contact indicating the order number, date, and amount of the transaction, and we will send you a copy of the invoice by email.

Order invoices can be downloaded from our website by logging into the User profile through which the order was placed. Within approximately 24 hours after the order is shipped, the invoice will be available in the order history.

PRODUCT PRESALE CONDITIONS

Presale conditions apply only to products that have not yet been released to the market and are expressly designated with the "Presale" label by NAT. Presale will not apply to products not expressly mentioned, nor to products already released for sale.

The presale price is fixed and will not be subject to modification by NAT.

On the product launch date indicated on the Website, NAT will process the shipment of products purchased on presale. The customer may withdraw from the contract within thirty days from delivery in accordance with the provisions of the "Right of Withdrawal" section of these General Terms and Conditions. In case of a delay in the launch date due to force majeure or causes not attributable to NAT, customers will be informed by email and provided with a new date, and customers will be entitled to terminate the contract if the new proposed date does not suit their interests.

PAYMENT METHODS

NAT offers the customer the following payment methods:
Credit/debit card

• PayPal
• Aplazame
• Klarna

Credit/debit card
Card payments are processed through Shopify Payments, Shopify Inc.'s payment processing service. Accepted cards are: Visa, Mastercard, American Express, Maestro, and UnionPay. Payments via Apple Pay, Google Pay, and Klarna are also accepted.
NAT does not process card number data provided by the customer through the payment gateway.

Aplazame
NAT does not provide financing services. All financing services are offered by third parties. Wizink Bank S.A.U. (Aplazame): https://aplazame.com/ We recommend the customer review the legal conditions before contracting their services. NAT is not responsible for this service.

PayPal
The owner of this payment system is PayPal Holdings, Inc. Additional information: https://www.paypal.com/es/legalhub/useragreement-full

FEES, TAXES, AND DUTIES

● Mainland and Balearic Islands

The R.R.P. (Recommended Retail Price) of items shipped to the Mainland and Balearic Islands includes 21% VAT.

ORDER CANCELLATION

Cancellations of orders that involve a refund of payment to the customer and are via bank transfer will have a maximum period of thirty (30) days for administrative procedures, although we aim for the period not to exceed seven (7) days.

Before receiving the order, the Customer may request cancellation of the order through the Contact form. If the order is in the acceptance or preparation phase, NAT will process an automatic refund. If the order is in transit, a return order will be given to the transport agency and, once the product is received at NAT's facilities, a full refund will be processed in favor of the customer.

RIGHT OF WITHDRAWAL

In case of withdrawal, the consumer will bear the direct costs of return, which will be deducted from the refund.

NAT will assume the return costs only in case of a manufacturing defect. Manufacturing defects are considered to be:

• Original electrical or electronic failures.
• Structural or mechanical problems from first use (loose parts, internal breakages, mechanisms that do not work).
• Obvious defective finishes (poorly finished seams, deformations, incorrectly assembled parts).
• Missing or incorrectly assembled components from the factory.

In these cases, collection will be free of charge.

The refund will be issued once the condition of the merchandise has been verified and within a maximum of fourteen days from the effective receipt of the withdrawal request or from when NAT is aware of the product's shipment.

NAT may refuse the refund if the product does not meet the required return conditions.

The customer must return the merchandise in its original, undamaged condition and with its packaging protected.

NAT informs that the Revised Text of the General Law for the Defense of Consumers and Users ("TRLCU") establishes several options for exercising the right of withdrawal. Among them, it includes the possibility of doing so by filling out a form electronically. To shorten times and allow the consumer to make the return conveniently and without delay, NAT advises you to use this option and fill out the withdrawal form.

In accordance with current legislation, the concluded contract can be annulled, without needing to justify such a decision and without any penalty, within 30 calendar days from the receipt of the merchandise by the customer; except for spare parts, for which no withdrawal or return is accepted, except in case of a defective product or an error in shipment on our part. NAT makes the withdrawal form available to the consumer.

The consumer will only be liable for any diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics, or functioning.

The right of withdrawal will not apply to contracts relating to:

a. The provision of services, once the service has been fully executed, and if the contract imposes a payment obligation on the consumer, when the execution has begun, with the prior express consent of the consumer and with their acknowledgment that, once the trader has fully executed the contract, they will have lost their right of withdrawal.

b. The supply of goods or services whose price depends on fluctuations in the financial market that the trader cannot control and that may occur during the withdrawal period.

c. The supply of goods made to the consumer's specifications or clearly personalized.

d. The supply of goods that are liable to deteriorate or expire rapidly.

e. The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

f. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

g. The supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, which can only be delivered after 30 days, and whose actual value is dependent on fluctuations in the market which cannot be controlled by the trader.

h. Contracts where the consumer has specifically requested the trader to visit them for the purpose of carrying out urgent repairs or maintenance; if, on such a visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used in carrying out the maintenance or repair, the right of withdrawal applies to those additional services or goods.

i. The supply of sealed audio or video recordings or sealed computer software which were unsealed by the consumer after delivery.

j. The supply of newspapers, periodicals, or magazines, with the exception of subscription contracts for the supply of such publications.

k. Contracts concluded at public auctions.

l. The provision of accommodation services for purposes other than residential, transport of goods, car rental services, catering, or services related to leisure activities, if the contracts provide for a specific date or period of performance.

m. The supply of digital content not provided on a tangible medium when the performance has begun and, if the contract imposes a payment obligation on the consumer, when the following conditions are met:

1. The consumer has given their prior consent to begin performance during the withdrawal period.

2. The consumer has acknowledged that, consequently, they lose their right of withdrawal; and.

3. The business has provided a confirmation in accordance with Article 98.7 or Article 99.2 TRLCU.

Once we receive the product(s), we will refund your money using the payment method you used:

● If you paid by card, we will make the refund to your account within 48 to 72 hours.

● If you paid by financing, we will manage the total or partial cancellation of the financed amount with the financial entity, as applicable.

● PayPal. NAT will issue a refund order through the chosen payment system.

In case of withdrawal, NAT will refund all payments made for your order, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) and the limits established in this paragraph. The refund of the purchase amount will be made once the condition of the merchandise has been checked and, in any case, within a maximum of fourteen (14) calendar days from the effective receipt of the withdrawal request. If the Customer returns the item through a transport company of their choice, the fourteen (14) day period will begin to count from the moment NAT becomes aware of the shipment of the merchandise or, failing that, from the receipt of the item.

For orders returned due to withdrawal without a manufacturing defect, the consumer and user will bear the direct costs of return (transport costs) of the products subject to the right of withdrawal.

Such expenses will be duly informed and will appear expressly itemized on the corresponding invoice. The amount will be deducted from the refund, and the Customer expressly authorizes said compensation. The refund of the remaining amount will be made by the same payment method used in the initial transaction.

NAT will check the suitability of the returned product in its warehouse, reserving the right not to make the refund if it detects that the product does not meet the requirements specified in these GTC.

NAT recommends that its Users keep the original packaging of the products for at least 30 days from the receipt of the order in order to use it in cases of withdrawal.

*Return of products with a gift or promotion: the complete return (complete pack or item + gift) will be mandatory for the refund to proceed. In the case of products that include game download codes, it will be a requirement not to have downloaded it to proceed with the full refund. If it has been downloaded, the amount of the game will be deducted from the total to be refunded.

Digital content: The return for withdrawal will only be applicable if the product code has not yet been revealed or downloaded.

In order to avoid any kind of damage during shipping, all merchandise must be returned in its original condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item.

 

WARRANTIES

In accordance with current regulations, all new products sold on the Website - purchased from January 1, 2022 - are guaranteed against manufacturing defects for a period of three (3) years from the date of delivery.

Second-hand products labeled "Refurbished" have a legal warranty period of one year.

In case of a defective product, NAT will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, these actions being free of charge for the consumer. The shipment of a defective product for repair or replacement will be free for the customer provided that the defect is covered by the warranty.

The warranty does not cover defects caused by incorrect use of the product and/or handling of the same other than what is necessary to establish its nature, characteristics or operation. In these cases, the consumer must bear the cost of its repair. Therefore, the following are excluded from the warranty:

● Defects and damage caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the product instructions or those given by NAT.

● Products modified or repaired by the customer or any other person not authorized by NAT, as well as products that are subject to a specific support contract.

● Incorrect software/hardware configuration by the customer, of equipment, a component or a peripheral.

● Incorrect software/hardware configuration or breakdown in equipment caused by a component not supplied by NAT and incorporated by the customer.

● Computer virus infection by the customer, in equipment, hard drives or driver or additional software disks.

Unless proven otherwise, products will be understood to be compliant when they meet the requirements established by Article 115 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

To process a product warranty, please contact NAT through the following form Contact and follow the instructions of NAT customer service staff.

If the product is exempt from warranty for legally established reasons, NAT will inform the consumer about the possibility of requesting a quote. After the issuance of the quote - previously requested by the customer - if the customer rejects it, the costs of preparation will be borne by them in accordance with Royal Decree 58/1988, of January 29, on the protection of consumer rights in the repair service of household appliances.

 

CUSTOMER SERVICE AND AFTER-SALES

You can manage any questions, suggestions or after-sales procedures in writing through the online form Contact.

NAT makes complaint forms available to users who request them. To request a complaint form, please send your request using the form Contact.

 

DATA PROTECTION

All information related to the processing of personal data is available at the following link Privacy Policy.

 

PRIVATE COPY LEVY SYSTEM

Pursuant to Royal Decree-Law 12/2017, of July 3, which amends the revised text of the Intellectual Property Law, approved by Royal Legislative Decree 1/1996, of April 12, regarding the system of fair compensation for private copying, NEW ALTERNATIVE TECHNOLOGIES, S.L.U. will have to charge, where appropriate, a levy for the sale of non-typographical products or devices, offered for sale on the Website, which, intended exclusively for private, non-professional or business use, reproduce works (books or similar publications, phonograms and videograms) owned by third parties (publishers, phonogram and videogram producers, performing artists...).

Notwithstanding the foregoing, the existence of a system for exemption and reimbursement of the payment of these compensations is reported, which is regulated in the new art. 25, points 7 and 8 of the Intellectual Property Law, modified by the aforementioned Royal Decree-Law 12/2017, which regulates the method and requirements to justify the right to reimbursement for those natural and legal persons exempted by law and/or those who, without being exempted, have demonstrated that the acquired product is intended for exclusively professional use or for export or intra-community delivery.

In this regard, those companies, professionals, self-employed individuals and public bodies exempted as indicated must obligatorily certify to NAT, through the certificates established by the Royal Decree-Law, that they fall within the cases of levy exemption in order to legally apply them.

More information at the following link: http://www.boe.es/boe/dias/2017/07/04/pdfs/BOE-A-2017-7718.pdf

 

Out-of-court dispute resolution

This company rejects the possibility of submitting the resolution of any disputes that may arise in consumer matters to conciliation and/or arbitration that may be offered by any competent body in the matter. Similarly, it is confirmed that NAT is not adhered to the consumer dispute resolution system.

That, in compliance with the provisions of art. 7 of Royal Decree 713/2024, of July 23, which approves the Regulations governing the consumer arbitration system, and art. 40 of Law 7/2017, of November 2, which incorporates into Spanish law Directive 2013/11/EU of the European Parliament and of the Council, of May 21, 2013, on alternative dispute resolution for consumer disputes, it is reported that the competent body to hear claims is the Consumer Arbitration Board in whose territorial scope the consumer has their domicile. In the event that the consumer resides in a Member State of the European Union other than Spain, it is reported that the competent body to hear claims is the Consumer Arbitration Board of the Region of Murcia, located at Ronda de Levante, 11, 3ª Planta, CP 30008, Murcia, with website https://consumo.carm.es and email address for contact purposes juntaarbitral@listas.carm.es

 

Applicable law and jurisdiction

These General Terms and Conditions of Contract are governed by common Spanish law. The parties submit to the courts and tribunals of the Consumer's domicile for the resolution of any conflicts that may arise.