I want to make a return

Occasionally, you may wish to return the product you have purchased, for this you have a period of 14 calendar days after receiving it (Article 102 of the Consumer Law).

All merchandise must be returned in its original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the article. Otherwise, Newskill reserves the right to refuse the return.

To request a refund for the return of the purchase you must access your customer profile, located in the upper right area of our website. Once there, you must go to the RMA/Returns section and request the return of the product. This will send a notice and, it is possible that our customer service department will contact you, if they consider it is necessary to start the process. Once the process is confirmed, you will receive an email with the instructions to follow

You will be responsible for the transport costs incurred for the return, as it is a return for withdrawal. You are free to choose the agency that best suits your needs or offers the most competitive rates. We also offer you the option of collecting the product through our logistics operator, in case you prefer that we manage it ourselves. If you choose this option, the collection costs will be 5'95€ which will be deducted directly from the amount to be refunded

You can calculate the shipping cost through the following links:

• Rediser
• Post office
• Tourline
• Zeleris
• Seur
  
  

Once the goods have been received and checked, the refund will be processed. We will refund the payment received, except for shipping costs, if applicable.

Return of products with gift or promotion. It will be obligatory the complete return (complete pack or article + gift) to be able to proceed to the refund, except for exceptions, which will be indicated by our customer service in each case.

Once we review the product and everything is correct, we will proceed to make the refund through the same payment method used to make the purchase. If the refund is for a purchase more than one year old, we may need a valid account number to make the payment. If this is the case, don't worry, we will contact you via email to request it

I want to process the replacement

If any product of your order suffers from any incidents or flaws derived from the manufacturing process, you can request a replacement under warranty. It is a prerequisite to process the replacement of your product that you have purchased it on our website

To find out if your incident is eligible for replacement, please write us through the form, indicating your order ID, and telling us in detail the incident you are suffering. It is possible that, depending on the incident, we may need more information about it, but our customer service department will inform you about it, in case it is necessary. We will then be able to assess your case and offer you the best solution, such as offering you a replacement in case it will solve the problem, or a complete replacement of the product if necessary

Once we review your case, if the product replacement is needed, you can request it from your customer area on our website. Once there, you must go to the RMA/Returns section and request the replacement of the product. This will send a notice to our technical department, which will approve this procedure.

Once the process is confirmed, our transport will pick up the product in the following 24/72 working hours, at the address where the order was delivered or at the address of your choice. It is necessary that you have the product correctly packed in its original box and with all the accessories that were included. The product will arrive at our warehouse where we will check it and, in case it presents a problem, we will proceed to send a new unit of the same product model.

Warranty of my products

In general, the warranty period is 2 years from the time of purchase, for manufacturing defects, for products purchased before January 1, 2022. For purchases made after this date, the warranty is extended to 3 years, due to the new consumer regulations. To claim the implementation of the warranty of your product, it is essential to have made the purchase on our website and to indicate the order ID. To process warranties on our products purchased from another distributor, you must contact the distributor to know the conditions under which you must return the product, but the warranty terms must be the same, except for reconditioned products. The warranty does not cover defects caused by incorrect use of the product and/or handling of the product other than what is necessary to establish its nature, characteristics or operation. They are, therefore, excluded from the warranty:

• Defects and deterioration caused by external events, accidents, mainly electrical accidents, by wear and tear and by use not in accordance with the instructions of Newskill.
• Products modified or repaired by the customer or any other person not authorized by Newskill, as well as products that are the subject of a specific support contract.
  
  

There are several cases in which a user may exercise his right to return a product. The first is that it is defective, in which case the warranty policy of Newskill would apply. The second is that the specifications of the chosen product do not match its description due to a typographical error. In addition, Spanish law provides for a 14-day trial period in which the user may return a product if it does not meet his or her expectations

Spare parts shipment

In Newskill we have most of the spare parts for our products. If you have had an incident with a particular part of any of our products, you can contact us to find out if it is available. You can also purchase them even if you have bought the product in another store different from us or if the warranty period has expired

The package I received was damaged

Sometimes, much to our regret, packages may suffer some damage during transport, affecting the items inside. If you have received a damaged package or a package with signs of tampering and the products inside are affected, we will take care of it immediately.

Keep in mind that a cardboard box may be damaged, but the products inside may be perfect. The main function of packaging is just to protect the products, so you should open the box carefully and check if the content is perfect. If there is no physical damage, there is no reason to declare an incident.

If the order is damaged or broken, you can either refuse or accept delivery in the following situations:

• In case of accepting the delivery of a damaged package, we advise that, even if the damage is minimal and/or simply in the packaging, you indicate it to the delivery person, leaving a record in the POD or proof of delivery, which will be sent to the transport company, and that we as a company may request in case the product could also present some damage* derived from the transport, and you want a replacement
• In case you refuse delivery, the package is returned to our facilities, enclosing the transport company a proof of damage, and allowing us to send a replacement** as soon as possible

*You have 48 hours from the time you receive the order to check the goods and notify our Customer Service Department of any transport-related incident, in the event that you accept a damaged package and the product is also damaged.

**The replacements derived from transport damages will be carried out under the same conditions and with the same characteristics as any replacement due to non-fulfillment of the contract